1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our website to browse or purchase heavy vehicle and truck spare parts, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

Contact Information: Name, email address, phone number, and shipping/billing address.

Business Details: Company name, NTN/Tax ID (for commercial fleet or garage accounts), and business type.

Payment Information: Credit card details, bank account information, or other payment gateway details necessary to process your orders securely.

Vehicle Information: Truck/heavy vehicle make, model, year, and VIN (Vehicle Identification Number) to ensure part compatibility.

Log Files

Punjab Autos follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Process Transactions: To fulfill, ship, and deliver your orders for truck and heavy vehicle spare parts.

Customer Support: To assist you with part compatibility queries, order tracking, returns, and warranties.

Account Management: To manage your customer or commercial fleet account.

Communications: To send you order confirmations, updates, and promotional offers (you can opt-out of marketing emails at any time).

Fraud Prevention: To detect, prevent, and address technical issues or fraudulent transactions.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third-party service providers only to help us operate our business, such as:

Courier & Logistics Partners: To deliver heavy parts and bulk shipments to your address or garage.

Payment Processors: To securely handle your payment transactions.

Compliance with Laws: We may disclose your information where required to do so by law or subpoena.

4. Data Security

The security of your data is critical to us. We implement commercial-grade security measures (such as SSL encryption) to protect your personal information during checkout and account management. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Cookies and Web Beacons

Like any other website, Punjab Autos uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information (such as keeping items in your shopping cart).

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your data:

The right to access, update, or delete the information we have on you.

The right of rectification (to correct inaccurate information).

The right to object to or restrict our processing of your personal data.

If you wish to exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.